Thrive After Go-Live: How we Position Clients for Long-term Success

Do you know what happens behind the scenes when an archive is moved to production at the end of a project at MediQuant? A set of best practices ensures each project’s success while providing valuable feedback to improve future projects and support long-term results.

When a project goes live, the production system is activated on the landing page. Security protocols, user roles, automated reporting, interfaces, and nightly processing are all enabled according to the project’s specifications.

What you don’t see are the many activities happening behind the scenes that are critical to your project’s success.

Internal Lessons Learned

For every complete project, an internal “Lessons Learned” session is conducted. MediQuant team members who worked on the project use an automated system to answer questions about how the project progressed. They identify roadblocks, obstacles, or unexpected issues that may have impacted the project and share suggestions to improve future projects.

This process helps identify trends, prevent future issues, and address potential obstacles early. For example, through Lessons Learned, we’ve been able to help our clients clean up their eClinicalWorks system before extracting data. Without this step, the extract would often be missing critical information.

Team Quality Assessment

The automated system also collects feedback on how team members performed during the project. This near-time feedback supports professional development and individual learning plans, going beyond annual reviews. MediQuant is committed to investing in its team members and driving continuous improvement.

Project Quality Interviews

MediQuant now conducts Project Quality Interviews with both clients and internal team members to review the project’s progression. This additional feedback helps refine processes and identify opportunities for improvement.

Transition to Support

Once a project is live, key information is transferred to the IT support team. They take over as the first line of support for all production systems. Post-production issues or questions are submitted through the help desk portal, where the IT team triages and resolves them when possible. If needed, tickets are assigned to the implementation team, which remains part of the support team after the project is completed. To enhance this process, clients will begin to see more detailed information about the Transition to Support in their Migration Sign-Off Document during future go-lives.

By following these steps, our team works to ensure your project goes live smoothly, incorporates lessons learned to improve future projects, and provides reliable support to keep your archives accurate and accessible.