The staff at MediQuant began social distancing on March 16, a week before Ohio, home to MQ’s HQ, instituted its shelter in place recommendations. We canceled unnecessary travel and limited person-to-person contact by working from home.
Typically, the amount of time I spend working from my home is sparse. My workstation consists of a lap desk, a set of headphones and a wi-fi connection. One day a week or so, my couch serves as my office. I post up for the day under a throw blanket, a dog curled next to me and a cup of coffee an arm’s length away on the end table.
However, after three weeks in this configuration, my neck let me know in no uncertain terms that this was not working. Suddenly, I found myself woefully unprepared for a lengthy work-from-home situation.
My company, however, was very prepared.
Unlike some organizations, MediQuant was already well-positioned for its staff to work remotely. In fact, with three offices and a number of staff members located all over the country, virtual meetings, conference calls and secure network access were already the norm. As a result, we didn’t miss a beat, continuing to execute on our customers’ projects and conducting business from our respective new office environs – mine now has an actual desk with a real chair.
I think I can safely speak for all of us at MediQuant when I say that we are so grateful – not only for our technology infrastructure, but for the IT team who creates, maintains and troubleshoots that infrastructure. It is only through their dedication and ongoing efforts that we’re able to continue to do our jobs.
It makes me think of our customers, comprising health systems all around the country, whose respective CIOs and IT teams are doing the same under truly extraordinary circumstances – circumstances that require all available resources to be redirected to manage the increased demand for patient care. It’s work that must be a priority – not just for them, but for all of us – because, well, at the risk of sounding trendy, #weareinthistogether.
As an IT vendor in the healthcare space, we’re happy to report the projects we currently have underway continue. A few organizations have even accelerated their projects with us. But, the situation we’re in is far from “business as usual” and as HealthcareITNews recently reported COVID-19 has impacted IT purchasing decisions.
We’ve been reaching out to our customers to let them know we’re here to support them however we can, in whatever way they need us to. And, once we’ve flattened these curves and can see the other side, we’ll be there with data management solutions and system transition services to help them decrease their technology spend and increase the value of their data.
Until then, stay six feet apart, wash your hands and keep the faith.