Maintaining an effective healthcare compliance program is a complex task. Rules, regulations, and policies of government change continuously. The threats of data breaches also put pressure on the IT security infrastructure of most providers. How do you stay focused and organized in such a situation? Partnering with a compliance solution provider will ensure that your organization is always prepared for any external audit. However, not all solutions are suitable for your facility. Here are some of the factors you must consider when choosing efficient healthcare compliance solutions.
1. Thorough Understanding of Healthcare Compliance
Before you sign up for a software contract or choose a service provider, ensure that you and your team have a complete picture of all your compliance needs. The solution you choose should cover a wide range of compliance needs, from patient privacy monitoring to network security.
Your provider should also be willing to help develop a robust compliance analytics framework to minimize risk and increase compliance throughout your organization.
2. Efficient Customer Service
No matter how robust or effective your solution is, you will face some challenges while using it. When you are just learning to use the system at the onboarding stage, different issues may crop up.
That’s why you need a support service that will be available 24/7 to assist you. Before you sign the contract with your service provider, assess their customer service carefully.
Make sure they have multiple channels for attending to clients’ requests, including email, online chat, phone, and personal visits when necessary.
3. Minimal Training Requirement
Request for a detailed demo of the solution you want to subscribe to. Spend time assessing the interface and making sure it is truly user-friendly. The interface should be easy to use on the web or mobile devices.
A user-friendly solution will reduce the training requirement and allow users to start using it effectively in a short time. Also, look out for detailed documentation for each section of the software.
Are the user manuals easy to read? A well-documented solution will always be better than one with sparse documentation.
4. Network Monitoring
Network security and monitoring is a critical aspect of compliance. You need it to protect your infrastructure against breaches, safeguard sensitive patient data, and protect payment systems.
Many network and data breaches that have occurred could have been detected early and prevented if there was adequate network and log monitoring to identify and deal with issues quickly. With proper network monitoring, members of your team will receive alert notifications and guidance on how to resolve the issue before it escalates and grinds the entire network to a halt.
5. Robust Dashboard
Starting from scratch can feel overwhelming when you need to prepare for an audit or prepare a report on your healthcare compliance. However, you can boost your productivity through automated reporting and robust analytics.
Look out for a dashboard with analytics apps, data extraction, reporting, and visualization solutions to aid your reporting tasks.
Choosing a healthcare compliance solution does not have to be a daunting task. If you invest the time required to assess your options, you can select a practical solution that meets your organization’s needs.
Get Help for Selecting Healthcare Compliance Solutions
Contact MediQuant now at 844.286.8683 to get professional assistance while choosing a compliance solution. Visit our contact page to book a free consultation or request a free demo of our data management solutions.