A dependable healthcare archive boosts productivity. It also improves patient care by making all historical medical data available to clinicians. However, while all providers need to retain their patients’ medical records in an archival system, not all can deliver the service desired. If you experience delays in informational retrieval or your archive does not scale with your organization’s growth, you need to switch to a better data archive. Here are six features to consider when choosing a new healthcare archiving solution.
1. Full Regulatory Compliance
Every health IT solution must be compliant with industry regulations, including HIPAA and HIMSS. Regulations vary in scope and complexity from the number of years to retain medical records to the safety and protection of patients’ health information.
A data archive must be set up to receive data through a secure connection, and all data should be encrypted in transit. Ideally, the archive should have full encryption options to protect sensitive data in storage. Backups protected with AES-256 encryption are also desirable.
2. Capture and Storage of PHI-Related Communication
Today, healthcare is delivered by telemedicine. Emails, phone calls, the internet, and video chats now serve as the medium of providing healthcare.
To never lose data, a modern archiving solution should capture and save all emails, SMS, and social media chats. These messages may be retrieved and stored in real-time.
3. User-friendly Interface
End-users must find the solution easy to use. It’s essential to list all the possible use cases for the data archive before assessing different options.
Let a representative of each user group test the interfaces they will use to retrieve information, from IT admin to clinicians.
Most users will be primarily concerned with searching for information, so the archiver needs a search system with an intuitive design and customizable search layouts.
For users who need to generate special reports, the archive should have good formatting features and the capability to produce PDF, HTML, and other printable formats.
The best healthcare archive for your organization is one that can grow with it. Two major options are available; an archive hosted on-site or one hosted in the cloud.
While in-house servers may feel like a safer choice, they are seldom as scalable as cloud-based solutions. A cloud-based solution can be hosted on various cloud platforms, including secure private cloud infrastructure with virtually unlimited expandable storage facilities.
5. World-class Support
No matter how well-designed or how well-deployed a solution is, some issues will crop up once in a while. That’s why you need a reliable support system to resolve problems quickly.
Some of the support options to look for include: phone, email, live chat (human and chatbot), and 24/7 remote monitoring.
Ensure the vendor has a knowledgeable team, a well-documented help system, and friendly customer service professionals.
See a Demo of a Reliable Healthcare Archive System
If you are ready to deploy a data archive for your organization, contact MediQuant today at 844.286.8683. Or visit our contact page now to book a free demo of our healthcare data archiving solutions.